FAQ
If you need help with theme settings, please contact us and we'll get back to you asap.
Help, I can't change the theme text. How do I do that?
That's all done through the language editor. To access that:
- Click "Themes" from the admin sidebar
- Then click the "..." icon next to your theme and choose "Edit Language" from the dropdown
- You can click a tab heading and edit the text within that section. Remember to click save.
See Shopify docs for more details about the language editor.
How can I get the latest version of the theme?
You can always grab the latest version as a free upgrade. You will need to redo your theme settings and app installs (depends on the individual app). More details
Help, I need a clean version of the theme code
No problem, you can grab the latest version and install that as an unpublished theme. You can then work on that in the background and publish it once you've done the theme settings etc. More details here
What are your regular support hours?
What does theme support cover?
Google fonts - Does Sunrise support Google fonts?
Customer logins - Does Sunrise support customer logins?
Why is the "Sign Up" option missing on my site?
Shopify manual - Set your customer account preferences
Images - what are the recommended sizes?
These are the suggested image sizes for the Sunrise theme...
- Slideshow images: 1000 x 375px (try to make them all the same size)
- Banner image: 1000 x 100px
- Product images: 1000 x 1000px (or try to make all your product shots the same size and shape for best results)
- Logo list: 200 x 100px
How do I remove the collection image from the collection page?
Slideshow - Is it easy to use my own slide images?
Slideshow - How do I set the alt text for each slide image?
Slideshow - What size should my slide images be?
Slideshow - Do I have to use captions?
Can I switch the slideshow off?
Can I have more than one slideshow on the home page?
Can I show collections on the home page?
Can I have different links in the top menu and sidebar menu?
How do I control the sidebar menu?
Can I control the number of popular products that appear in the sidebar?
Can I control how the many products are displayed on each row?
Do I need to show the currency dropdown?
How do I amend the links in the top navigation bar?
Does the top navigation bar support dropdown menus?
Yes, the top menu supports one sub menu under each main link. Enabling dropdowns can be done is a few simple steps.
Before you begin, make sure you've added a few products and organised them into collections. Then visit the theme documentation for more details.
Where do contact form submissions go?
Can I remove the shipping calculator from the cart page?
Can I remove the terms and conditions checkbox on the cart page?
Can I use a different provider for the newsletter form?
How do I enable payment icons in the footer?
How do I amend the links in the footer?
Can I use a different provider for the newsletter form?
Sorry no, there isn't an option for that but you could hire an experienced coder to change the theme code for you.
PLEASE NOTE: These FAQs relate to themes that were purchased on or after December 14, 2016. If you're looking for FAQs for an earlier version of the theme, you can find them here.