FAQ

If you need help with theme settings, please contact us and we'll get back to you asap.

Help, I can't change the theme text. How do I do that?

That's all done through the language editor. To access that:

  1. Click "Themes" from the admin sidebar
  2. Then click the "..." icon next to your theme and choose "Edit Language" from the dropdown
  3. You can click a tab heading and edit the text within that section. Remember to click save.

See Shopify docs for more details about the language editor.

How can I get the latest version of the theme?

You can always grab the latest version as a free upgrade. You will need to redo your theme settings and app installs (depends on the individual app). More details

Help, I need a clean version of the theme code

No problem, you can grab the latest version and install that as an unpublished theme. You can then work on that in the background and publish it once you've done the theme settings etc. More details here

What are your regular support hours?

Please note that normal support hours are Monday to Friday, 9am to 5pm GMT but we'll often reply outside those hours whenever possible. We aim to reply to all emails within 24 hours. You can use the contact form to get in touch. All theme support is handled by email. With multiple clients in different timezones, it's much easier to keep track of things that way.

What does theme support cover?

Free theme support covers bug fixes and help with theme settings. We can also help you with some minor modifications. If you you'd like to change how the theme works or add new features, you can hire someone to help from the Shopify experts area.

Google fonts - Does Sunrise support Google fonts?

Yes, the theme comes with a selection of Google fonts. You can use a different font for headings and body text.

Customer logins - Does Sunrise support customer logins?

Absolutely. To see a demo, click the "Login" link at the top of the site and use shopify101@gmail.com and password "guest". Or you can register your own account to see how that works.

Why is the "Sign Up" option missing on my site?

The sign up link will only appear when you set customer accounts to optional in your admin area settings. You can read more about that in the Shopify docs...
Shopify manual - Set your customer account preferences

Images - what are the recommended sizes?

These are the suggested image sizes for the Sunrise theme...

  • Slideshow images: 1000 x 375px (try to make them all the same size)
  • Banner image: 1000 x 100px
  • Product images: 1000 x 1000px (or try to make all your product shots the same size and shape for best results)
  • Logo list: 200 x 100px

How do I remove the collection image from the collection page?

Click "Customize theme" and in the preview of the theme, navigate to one of your collection pages. When that appears, you'll see a new section in the sidebar named "Collection page". You'll find an option to hide the collection image in that section. Don't forget to save your changes :)

Slideshow - Is it easy to use my own slide images?

It sure is. The slideshow supports up to 4 slides and each slide can link to a unique URL. Slides can be any height but it's best if you make them all the same size.

Slideshow - How do I set the alt text for each slide image?

Click the slide and you'll see a link named "Update". Click that and choose "Edit image".

Slideshow - What size should my slide images be?

Slides should be 1000px wide and all the same height. To give an idea, the slide images in the demo store are 1000px wide by 375px high.

Slideshow - Do I have to use captions?

Captions are optional. If you don't want a caption you can just leave it blank.

Can I switch the slideshow off?

You can delete a slideshow section. Click "Customize theme" and then click the "Slideshow" section that you want to delete. You'll find a "Delete section" button there. Click that and don't forget to save your changes.

Can I have more than one slideshow on the home page?

Yes, just add another section to the home page.

Can I show collections on the home page?

Sure, click "Customize theme" then click "Add section" and choose "Collection list"

Can I have different links in the top menu and sidebar menu?

Absolutely! You can use Shopify linklists to assign different links to the side and top menus. Please see the theme documentation for details.

How do I control the sidebar menu?

Please see the theme documentation for details.

Can I control the number of popular products that appear in the sidebar?

Yes, you can select the collection and how many products are displayed. See the section named "Sidebar" in theme settings.

Can I control how the many products are displayed on each row?

Sure can. You'll find options for the number of items per row.

Do I need to show the currency dropdown?

No, it's optional. You can switch it off. See the section named "Currency" in theme settings or see the theme documentation for more details.

How do I amend the links in the top navigation bar?

You'll find that covered in the theme documentation

Does the top navigation bar support dropdown menus?

Yes, the top menu supports one sub menu under each main link. Enabling dropdowns can be done is a few simple steps.

Before you begin, make sure you've added a few products and organised them into collections. Then visit the theme documentation for more details.

Where do contact form submissions go?

Your contact form sends all submissions to the Customer email address of your store. You can change the customer email address in the general settings of your Shopify admin.

Can I remove the shipping calculator from the cart page?

Sure, that can be changed through the theme settings. Just click "Customize theme" and in the preview window, add something to the cart. Once you're on the cart page, you'll see a section named "Cart page" in the settings sidebar. Use the options in that section to disable the shipping calculator.

Can I remove the terms and conditions checkbox on the cart page?

Yes, click "Customize theme" and in the preview window, add something to the cart. Once you're on the cart page, you'll see a section named "Cart page" in the settings sidebar. Use the options in that section to disable the terms & conditions checkbox.

Can I use a different provider for the newsletter form?

How do I enable payment icons in the footer?

They'll appear automatically when you enable your payment gateway. If you want to disable the payment icons, click "Customize theme" and see the "Footer" section.

How do I amend the links in the footer?

You'll find that covered in the theme documentation

Can I use a different provider for the newsletter form?

Sorry no, there isn't an option for that but you could hire an experienced coder to change the theme code for you.

PLEASE NOTE: These FAQs relate to themes that were purchased on or after December 14, 2016. If you're looking for FAQs for an earlier version of the theme, you can find them here.

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